This page answers some questions for clients trying to listen to a live or on demand audio broadcast using Windows Media Player. Customers of Liveaudiostreaming.com can copy or link to this information for use for their customers when using our service.

1) Why can I not hear any audio/live broadcast?
2) Do I need to download any software?
3) I get the message 'Net congestion!...' or 'Buffering'
4) The sound is distorted
5) How does the live stream work?
6) Nothing happens when I try to listen
7) Can I continue browsing the net while listening to a live broadcast?

1) Why can I not hear any audio/live broadcast?

There could be multiple reasons why you may not be able to listen to an audio broadcast.

• check all audio cables are connected and the volume on your PC's sound card is turned up, and on the speaker hardware.
• close down your browser and retry
• your Internet connection may have frozen or disconnected. Disconnect and reconnect
• do you have Microsoft Windows Media Player installed? if not, see below
• if the player reads buffering, then the audio stream is being downloaded
• at least 25k download speed is required from your modem
• a message reading 'the server cannot serve audio in timely manner' may mean no audio is being broadcast
• Is any audio being broadcast? contact the broadcaster to ensure any audio is actually being broadcast.
• at peak times or when too many listeners are trying to connect at the same time, please try again

2) Do I need to download any software?

Microsoft Windows Media Player is required to listen to a Windows Media stream. Windows Media Player is a free program and is usually packaged with new computers or when you download Internet Explorer. It is best to use the latest version 7.1 available for free download at http://www.microsoft.com/windows/windowsmedia/software/playerv7.asp for Windows 98/Me/2000. Windows XP users should have their own unique player, or should visit http://www.microsoft.com/windows/windowsmedia/windowsxp/whatsnew.asp

3) I get the message 'Net congestion!....'

You may get the message 'Net congestion!....' or 'Buffering' when trying to listen an audio broadcast.

Too many listeners are connected to the stream and blocking you out. Please try again!!

Your Internet connection may be congested by Internet traffic. The audio stream from the broadcast is a maximum 20.1k per second and is small enough not to experience any problems. If you do, this would be due to the fact your ISP's network is too busy to handle even the smallest amount of data. (in cases where your modem is functioning correctly and your phone line is not causing any interference). Disconnect & reconnect

4) The sound is distorted

If the live audio broadcast is distorted, it could mean that either your sound settings are incorrectly set, your sound card may have a problem, or the level on the broadcast is too high. An immediate solution is to turn the volume down on your PC, then use the graphic equalizer settings on Windows Media Player to adjust the sound.

5) How does the live stream work?

An audio source is connected to a computer. Software encodes & sends the audio source to our state of the art servers. The audio is compressed and delivered to any PC that connects to the stream via link. Windows Media Player collects the stream and uncodes the data. The result is the live broadcast being played through your computers speakers.

6) Nothing happens when I try to listen

refer to line one

7) Can I continue browsing the net while listening to a live broadcast?

Yes, windows media player is a separate program which can remain open while browsing. Pages with embedded players need to be kept open while browsing.